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Having problems connecting with your dialup modem?

Shut down and re-start your computer. Often times rebooting your computer will resolve any issue your are having.

Password error, make sure your caps lock is not on and retype your password before trying to connect again. The system will only allow you 10 attempts then will lock you out. Call 989-453-4393 and will reset the bad login count.

In some cases special settings for your modem will help you get connected. If you call the office we can help you to look at your control panel to find your modem brand. With that information we can help you to lower the port speed for your modem and setup a modem initialization string.

If you need a modem replaced we have bench service in the Pigeon office to replace your modem.  If you live closer to a Thumb Cellular office, you can drop your computer off there and it will be transported to Pigeon to be worked on.